Disclaimer

 This page is operated for Baluleni Safari Lodge Pty (Ltd) (also referred to as Baluleni) by contracted partners.

The information contained in this website is for general information purposes only. The information is provided by Baluleni and its associates and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites, documents and pages which are not under the control of Baluleni. We have no control over the nature, content and availability of those sites and links. The inclusion of any link does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Baluleni takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to issues beyond our control.

Picture Credits 

All pictures used on this website are (c) Baluleni and have been contributed by

Baluleni staff, clients and associates.

Policies

                   

Amended cancellation policy due to the Coronavirus uncertainties:

If a cancellation of any booking or any part thereof is received 0 – 7 days prior to arrival, 100% of the total balance (accommodation and transfer fees) will be forfeited.



Privacy Policy

1. What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


2. How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


3. Why do we collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.


4. How do we store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Alfahosting platform. Alfahosting provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Alfahosting data storage, databases and the general Alfahosting applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Alfahosting and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


5. How do we communicate with your site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


6. How do we use cookies and other tracking tools?


Cookies and our website. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. In accordance with the GDPR, we must inform our users that we are using cookies on our site. 

Cookie name                                       Life span                                                  Purpose

svSession                                           Permanent                                                Creates activities and Bl

hs                                                        Session                                                    Security

incap_ses_${Proxy-ID}_${Site-ID}      Session                                                    Security

incap_visid_${Proxy-ID}_${Site-ID}    Session                                                     Security

nlbi_{ID}                                              Persistent cookie                                      Security

XSRF-TOKEN                                    Persistent cookie                                       Security

smSession                                          Two weeks                                                Identify logged in site members

balulenisafarilodge.com

www.balulenisafarilodge.com

balulenisafarilodge.de

www.balulenisafarilodge.de

baluleni.com

www.baluleni.com

baluleni.de

www.baluleni.de


youtube.com

facebook.com

 

Under the GDPR, we are not required to receive our site visitors' prior explicit consent when using cookies on our site.


7. How can our site visitors' withdraw their consent?


If you don’t want us to process your data anymore, please contact us at elke@baluleni.com or send us mail to Baluleni Safari Lodge, Suite 108, Postnet, Hoedspruit, 1380, because we have no postal delivery at our physical address.


8. Privacy policy updates.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


9. Questions and your contact information.


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at christina@baluleni.com  or send us mail to Baluleni Safari Lodge, Suite 108, Postnet, Hoedspruit, 1380, because we have no postal delivery at our physical address.